Terms and Conditions

Your pet’s health and welfare
Whilst your pet is in our care its health and welfare is our primary concern. It will only ever be groomed according to it’s tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. We will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet’s groom you authorise us to seek emergency veterinary treatment.

Grooming feedback
You will be given detailed feedback after every groom. If you have any queries or need further clarification, please just ask or contact us at a later stage. If you are dissatisfied with any aspect of your pet’s groom please let us know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. We are more than happy to disclose any details of your pet’s groom or advise you about how best to care for your pet’s coat.

Neglected & matted coats
In the event that your pet’s coat needs to be clipped down to release it from matting or coat
neglect, Daisy Mae’s, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.

Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 – Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn’t possible, the only humane way to deal with this will be to completely shave off the coat. You will be given an estimate of how long matt release is likely to take & an estimated cost for the procedure. A shave-down consumes significantly more time, labour, product & tool/equipment wear and tear than a routine trim therefore will incur an extra charge. All shave-down costs are payable in full at the time you collect your pet.

Starting prices are for pets: That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed) Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing) You can reasonably expect to pay more than the starting price for: Matted, poorly maintained and/or overgrown coats Pets which are difficult to manage or uncooperative during grooming Overweight pets or oversized for the breed standard Timid, anxious or nervous pets, which require frequent breaks & may need special handling These cost more time, labour and/or product. The costs are passed on to you.

If we are unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the time you collect your pet.

Cancelling your dog’s appointment
I respectfully request 24 hours notice if you need to cancel your pet’s appointment. The slot can then be offered to other clients.

No-shows & late cancellations (of less then 24hrs notice)

A fee of 50% of your usual groom price may be levied for missed
appointments and late cancellations.

Aggressive & poorly socialised dogs
The dangerous dogs act I reserve the right to refuse to groom any pet at risk of harming me or itself. If your dog is accepted for grooming & displays aggression that I have not been informed of during its session, the groom will be terminated immediately. You will be contacted to collect it. The full starting price of the groom will be levied. You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.

Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.